Grievance &
complaints.
Use this page to report privacy concerns, billing problems, abusive behaviour, security issues, account disputes, or other complaints about Zevuna.
1. How to raise a complaint
Submit the matter through the Contact page. Include the account email where relevant, the feature involved, a clear description of the issue, and any transaction or support reference you received. Do not include your password or unnecessary sensitive information.
2. What happens next
We review complaints, may ask for reasonable clarification or identity verification, and aim to provide an acknowledgement or resolution path within a reasonable period. Response times can vary with complexity, security investigations, payment-provider checks, and legal requirements.
3. Privacy complaints
Privacy and data requests are handled under the Privacy Policy and Data Deletion page. You may exercise any rights available to you under applicable law.
4. Payments and refunds
Billing and refund concerns are handled under the Refund & Cancellation Policy. Payment-provider reference details help us investigate duplicate or failed charges.
5. Security reports
Please report suspected authentication, access-control, data-exposure, or other security issues through the Contact page with the minimum details needed to reproduce or assess the issue. Do not exploit a suspected vulnerability beyond what is reasonably necessary to demonstrate it.
6. No waiver of statutory rights
Nothing on this page removes consumer, data-protection, or other statutory rights available under applicable law.